Return & Refund policy

I. Return Policy Overview
Our return policy aims to ensure that customers can easily return products if they are dissatisfied or encounter problems after purchase. We promise that, subject to the return conditions, customers can apply for a return within a specified time after purchase.

II. Return Conditions
The product has quality problems, such as damage or malfunction.

The product was damaged during transportation.

The received product does not match the description.

Submit a return request within the specified time and provide valid proof of purchase.

Please note that some special products may not be eligible for no-reason returns, such as customized products and perishable goods. Please refer to relevant laws and regulations and the instructions on the product details page for specific return conditions.

III. Return Process
Customers contact our customer service team within the specified time to submit a return request.

Customer service personnel review the return request and confirm whether the product meets the return conditions.

After approval, customer service personnel will provide a return address and instructions.

Customers return the product and pay the return shipping costs (unless the product has quality problems or we have other regulations).

Upon receiving returned goods, we will inspect them and confirm they are intact.

After confirmation, we will refund the purchase price to the original payment method, or, if the customer chooses, exchange the goods.

IV. Handling Special Circumstances
In special circumstances such as product quality issues or incorrect shipments, we will bear the return shipping costs and handle the matter in accordance with relevant laws and regulations.

If customers encounter any problems during the return process, they can contact our customer service team at any time. We will be happy to answer any questions you may have.

V. Legal Basis
This return policy complies with relevant laws and regulations to protect consumers’ legitimate rights and interests. When processing return requests, we will strictly abide by relevant laws and regulations and ensure that customers’ rights are fully protected.

In short, our return policy aims to provide customers with convenient and fair return services. We promise to process customer return requests as quickly as possible, provided the return conditions are met, and ensure that customers’ rights are protected to the greatest extent possible.